What your customers see when they visit your shop's page.
Customer Portal
Every TechsBox shop gets a public page where customers can check on their repairs, view their invoices, and book appointments.
Your Shop URL
Your public page lives at:
yourshop.techsbox.comShare this link on your website, business cards, Google listing, and social media.
You can point a custom domain (e.g., portal.yourshop.com) at your portal instead of using the techsbox.com subdomain. It is on every plan, the free one included: set it under Settings, General.
What Customers Can Do
Check Job Status
From your shop page, customers can open the portal and look up their repairs with their email address or phone number. They'll see, for each job:
- Current status (Checked In, Scheduled, In Progress, Complete, Picked Up, or Cancelled)
- The equipment, the issue, and the resolution
- The invoice for the job, with what has been paid and what is still due
No login required. Customers can also look up a single job by its job number.
View & Pay Invoices
From the portal, customers can open an invoice to see the itemized charges and print it. To take payment online, send the invoice by email or text: the customer gets a link to pay by card. See Payments.
Book Appointments
If you've enabled online booking:
- Customers pick an available date and time, and optionally a service
- They enter their contact info and what needs fixing
- You get an email about the new booking
Find Your Shop
Your public page shows, when you've filled them in:
- Shop name
- Address with map
- Phone number
- Business hours
Customizing Your Public Page
Your public page uses your shop info from Settings. Update your hours and address in Settings → General and the changes show on your public page.