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A visual kanban board for tracking in-shop repair jobs from check-in to pickup.

The Bench

The Bench shows all active in-shop jobs in three columns, so you can see what's waiting, what's being worked on, and what's done.

Access it from Bench in the sidebar.

How It Works

The Bench is a kanban board with three columns:

ColumnStatusWhat It Means
In BenchChecked InDevice received, waiting for a tech
Tech BenchIn ProgressA tech is actively working on it
Out BenchCompleteRepair done, ready for customer pickup

Jobs flow left to right: Check In → In Bench → Tech Bench → Out Bench → Picked Up.

Moving Jobs Between Columns

There are two ways to move a job:

  • Drag and drop: grab a card and drag it to another column (works on desktop and mobile with a long-press)
  • Action button: each card has a button like "Start Work" or "Complete" to advance to the next status
ℹ️

When you drag an unassigned job to the Tech Bench, TechsBox will prompt you to assign a technician first. If your shop only has one tech, it auto-assigns.

Stats at a Glance

At the top of the page you'll see four counters:

  • In-Shop: total active jobs across all columns
  • Waiting: jobs in the In Bench column
  • Repairing: jobs on the Tech Bench
  • Done: jobs in the Out Bench column

Checking In a New Job

Click the Check In button (top right, or at the bottom of the In Bench column) to create a new job. The new job will appear in the In Bench column automatically.

Job Cards

Each card on the bench shows:

  • Customer name
  • Problem description (first two lines)
  • Current status badge
  • Scheduled time (if set)
  • Assigned tech (if assigned)

Click any card to open the full job detail page.

Workflow

The Bench enforces a logical workflow. You can't skip steps:

  1. Checked In → can move to In Progress
  2. In Progress → can move back to Checked In, or forward to Complete
  3. Complete → can move back, or be marked as Picked Up (removes from the board)

If you try an invalid move (e.g., dragging a Checked In job straight to Complete), TechsBox will show an error.

ℹ️

The Bench only shows in-shop jobs. On-site jobs are managed from the Jobs list.