Tips, guides, and honest advice for running a repair shop. Written by techs, for techs.
A practical guide to finding, interviewing, and retaining skilled repair technicians for your shop — without overpaying or getting burned.
Standard operating procedures turn your repair shop from a one-person show into a scalable business. Here's how to write SOPs that your team will actually follow.
How to choose the right payment processing for your repair shop. Compare fees, integrations, and what actually matters for getting paid faster.
No-shows cost repair shops thousands a year. Here are 5 practical strategies to cut missed appointments and keep your bench full.
Google reviews are the #1 way repair shops get new customers. Here's how to ask for them without being pushy — and what to do when you get a bad one.
Not everything in your repair shop should be automated. Here's what to automate first for maximum impact — and what still needs a human touch.
Phone repair shops have different needs than general IT shops. Here's what to look for in software built for phone and tablet repair — from IMEI tracking to parts inventory to customer communication.
Most repair shops run on gut feeling. Here are the 8 KPIs that actually matter — turnaround time, revenue per tech, repeat rate, and more — and how to use them to make better decisions.
Everything you need to open a repair shop in 2026 — from business licenses to software to your first customer. A practical guide from people who've done it.
Stop answering 'is it ready yet?' calls. Learn how automated repair status updates via SMS keep customers informed, reduce interruptions, and make your shop run smoother.
Not every repair shop needs a traditional POS system. Here's an honest look at what a repair shop POS system actually does, where it falls short, and what you should use instead.
A practical guide to managing employees at your repair shop — from writing your first job post to building a team that sticks around.
Repair tickets prevent lost jobs, speed up communication, and make your shop look professional. Here's what to look for in a ticket system.
A proven repair shop workflow that reduces turnaround time, prevents lost devices, and keeps customers informed at every stage.
Breaking down what you actually get with free repair shop tools versus paid software, and when it makes sense to upgrade.
Practical management advice for repair shop owners — from hiring your first tech to handling the books.
Practical methods for tracking repair jobs — from whiteboards to software — and how to pick the right system for your shop's size.
A practical guide to launching a computer repair business — from getting your first customers to choosing the right tools and software.
A no-BS breakdown of what RepairShopr, Syncro, RepairDesk, and techsbox actually cost. Hidden fees, ticket caps, and per-user traps explained.
A complete guide to professional repair shop invoices. What every invoice needs, common mistakes, and how to get paid faster.
Customers expect to book appointments online. Here's why adding online booking to your repair shop can increase business and reduce phone interruptions.
Comparing the three most popular repair shop software options — pricing, features, and who each one is actually built for.
Not all shop management software is created equal. Here's what actually matters when choosing a system for your repair business.
Proven growth strategies for repair shop owners: referrals, local SEO, customer retention, and smart marketing that doesn't break the bank.
A clear warranty policy builds trust and protects your business. Here's how to create one that works for both you and your customers.
A bad intake process loses customers and creates chaos. Here's exactly how to build one that captures every detail and sets the right expectations.
How to track parts, manage stock levels, and stop the bleeding from lost or misplaced inventory in your repair shop.
How keeping customers informed during repairs builds trust, reduces no-shows, and drives repeat business for your repair shop.
A practical guide to pricing computer, phone, and console repairs. Flat rate vs. hourly, when to charge for diagnostics, and how to stay competitive.
Why repair shops lose money with whiteboards, spreadsheets, and sticky notes — and what to use instead.
Opening a computer or phone repair shop? Here's what you actually need to get started — no fluff, no $10K equipment lists.
Everything you need to open a phone, computer, or electronics repair shop — from business registration to your first customer.