No warranty? You're leaving money on the table and making customers nervous. A clear warranty policy is one of the easiest ways to stand out from competitors and close more repairs.

Here's how to build one that protects your business while giving customers confidence.

Why You Need a Warranty Policy

For customers:

Reduces the perceived risk of choosing your shop
Shows confidence in your work
Gives them a reason to pick you over the shop down the street

For your business:

Fewer disputes and chargebacks
Higher close rate on repairs (customers say yes more often)
Repeat business (warranty customers come back for non-warranty work)
Professional reputation

Shops without a warranty policy look amateur. Shops with one look like they stand behind their work.

What to Cover

Duration

Common warranty periods:

| Repair Type | Typical Warranty |

|---|---|

| Screen replacements | 30–90 days |

| Battery replacements | 30–90 days |

| Logic board / motherboard | 30–60 days |

| Water damage repairs | 14–30 days (or none) |

| Software fixes | 7–14 days |

| Data recovery | No warranty (one-time service) |

Our recommendation: 90 days for parts and labor on most repairs. It's long enough to build trust, and failure rates on quality parts within 90 days are very low.

What's Covered

Be explicit about what IS covered:

Defective replacement parts (the screen you installed fails)
Same issue recurring (you fixed the charging port, it stops working again)
Workmanship errors (solder joint fails, connector not seated properly)

What's NOT Covered

Equally important — be clear about exclusions:

Physical damage — Customer drops the phone after you replaced the screen. Not covered.
Liquid damage — New problem, new repair.
Unauthorized modifications — Someone else opened it after your repair. Not covered.
Software issues unrelated to the hardware repair
Normal wear and tear
Devices not returned for warranty service — You can't warranty work you can't verify.

The Gray Areas

Some situations need judgment calls. Have a policy, but be ready to be reasonable:

Customer says the screen you replaced "just stopped working" — If it's within warranty, replace it. The goodwill is worth more than the part cost.
Different issue than what you repaired — Not covered, but offer a discount on the new repair. They're already your customer.
Just outside the warranty window — Use judgment. A 95-day warranty claim on a 90-day warranty? Cover it. You'll earn a customer for life.

How to Communicate Your Policy

At Intake

Tell every customer before they leave:

> "This repair comes with a 90-day warranty. If the same issue comes back or the part fails, bring it in and we'll fix it at no charge."

That's it. One sentence. Builds immediate trust.

On Your Receipt / Work Order

Print it on every document:

> Warranty: 90 days parts and labor on this repair. Does not cover physical damage, liquid damage, or unauthorized modifications. Original receipt required.

On Your Website / Public Page

Have a dedicated section or FAQ entry about your warranty. Customers research shops online before deciding. A visible warranty policy helps them choose you.

On Your techsbox Public Page

If you're using techsbox, add your warranty info to your shop's description field in Settings. Every visitor to your public page will see it.

Handling Warranty Claims

The Process

Customer brings device back — Look up the original job
Verify the issue — Is it the same problem or something new?
Check the timeline — Is it within the warranty period?
Inspect for exclusions — Physical damage, liquid damage, other shop work?
Make a decision — If covered, repair at no charge. If not, explain why.

Record Keeping

This is where digital job tracking pays for itself. When a customer comes in with a warranty claim, you need to instantly pull up:

What was repaired
When it was repaired
What parts were used
What condition the device was in
Photos from intake (if you took them)

Paper records make this painful. A system like techsbox makes it instant — search by customer name or job number and you've got the full history.

Warranty Economics

"But warranties cost money!"

Let's do the math:

Average screen repair: $120
Screen part cost: $30
Failure rate within 90 days (quality parts): 2–5%
Expected warranty cost per repair: $0.60–$1.50

You're spending about $1 per repair in warranty costs. In exchange, you get:

Higher close rate (maybe 10–20% more customers say yes)
More referrals (customers tell friends about shops that stand behind their work)
Fewer disputes and negative reviews

The ROI isn't even close. Warranties pay for themselves many times over.

Sample Warranty Policy

Feel free to use this as a starting point:

> [Your Shop Name] Warranty Policy

> All repairs performed by [Your Shop Name] include a 90-day warranty covering parts and labor for the specific repair performed.

> Covered: Defective replacement parts, recurring issues related to the original repair, workmanship errors.

> Not covered: Physical damage (drops, impacts, pressure), liquid damage, unauthorized modifications or repairs by third parties, software issues unrelated to the hardware repair, normal wear and tear.

> To make a warranty claim, bring your device and original receipt to our shop within the warranty period. We will inspect the device and, if the issue is covered, perform the repair at no additional charge.

> This warranty is non-transferable and applies only to the original customer and device.

Start Today

You don't need a lawyer to have a warranty policy. Write it in plain English, make sure your team knows it, and communicate it to every customer.

The shops that win long-term are the ones that stand behind their work. A warranty policy is how you prove it.

Need help tracking warranty claims? techsbox keeps your full repair history searchable — look up any job by customer, date, or job number in seconds.

How to Set Up a Warranty Policy for Your Repair Shop