Choosing repair shop software? You've probably narrowed it down to a few options. Here's an honest breakdown of how techsbox, RepairShopr, and Syncro compare — including where we fall short.

Quick Summary

|---|---|---|---|

| Starting price | $15/mo | $59.99/mo | $139/mo |

| RMM tools | ❌ | ❌ | ✅ |

| Public shop page | ✅ Included | ❌ | ❌ |

Pricing Breakdown

Let's be real — pricing matters, especially for small shops.

techsbox:

Solo: $15/mo (1 user)
Team: $49/mo (5 users)
Pro: $99/mo (unlimited users)

RepairShopr:

Starter: $59.99/mo (1 user)
Growth: $119.99/mo (3 users)
Business: $199.99/mo (unlimited users)

Syncro:

Starts at $139/mo (unlimited users)

For a solo repair shop, techsbox saves you $540/year compared to RepairShopr and $1,488/year compared to Syncro. That's money that goes toward parts, tools, or your rent.

For a 3-person shop, techsbox Team ($49/mo) vs RepairShopr Growth ($119.99/mo) saves $851/year.

Who Each Tool Is Actually Built For

techsbox: Bench Repair Shops

techsbox is built specifically for shops that fix computers, phones, consoles, and electronics. The workflow is:

Customer walks in with broken device
You check it in and create a work order
Diagnose, repair, log parts and labor
Generate invoice and get paid
Customer picks up device

If that's your daily life, techsbox fits like a glove. It doesn't try to be an MSP tool, a field service platform, or an IT automation suite.

Unique features:

Public shop page with service listings (like a mini Shopify storefront)
Online service request forms (customers submit repairs from your page)
Built-in customer status lookup portal
Onboarding in under 5 minutes

RepairShopr: Repair Shops + Light IT

RepairShopr has been around longer and has more integrations. It was one of the first dedicated repair shop tools and it shows — the feature set is comprehensive.

Strengths:

Mature product with years of refinement
Integrates with QuickBooks, Xero, and many payment processors
Ticket system for IT support alongside repairs
Inventory management with purchase orders
Marketplace of add-ons

Weaknesses:

Pricing starts at $60/mo — expensive for solo shops
UI can feel dated and cluttered
Feature bloat if you're just doing bench repairs
Owned by Syncro now (see below)

Syncro: MSPs First, Repairs Second

Syncro is primarily a managed service provider (MSP) platform. It includes RMM (remote monitoring and management), PSA (professional services automation), and repair shop features.

Strengths:

Unlimited users (flat rate)
Full RMM suite for managing client computers remotely
Automated patch management and scripting
Comprehensive if you do both IT services and repairs

Weaknesses:

$139/mo minimum — overkill for pure repair shops
Complexity — lots of features you'll never use if you don't do MSP work
Repair-specific features feel secondary to the MSP tools
Steeper learning curve

Important note: Syncro acquired RepairShopr. Both products currently exist, but RepairShopr's long-term future as a standalone product is worth considering when choosing.

Feature Deep Dive

Job Tracking / Work Orders

All three handle basic work orders. The differences:

techsbox — Streamlined bench workflow. Check in → diagnose → repair → invoice → done. Equipment details, problem description, notes, tech assignment.
RepairShopr — More fields and customization. Ticket + work order hybrid. Can get complex.
Syncro — Ticket-oriented. Great if you do both help desk and bench work.

Customer Management

techsbox — Customer profiles with full job history, CSV import/export, online service requests auto-create customers. Simple and fast.
RepairShopr — More detailed CRM features, custom fields, communication logs.
Syncro — Comprehensive contact management tied to MSP client model.

Invoicing

techsbox — Generate invoices from job data, payment tracking, print-friendly.
RepairShopr — More invoice customization, recurring invoices, multiple payment gateway integrations.
Syncro — Similar to RepairShopr with auto-billing capabilities for MSP contracts.

Customer-Facing Features

This is where techsbox stands apart:

techsbox — Every shop gets a public page (shop.techsbox.com) with services, contact info, repair request form, and job status lookup. Customers can submit repairs online and check their status 24/7.
RepairShopr — Customer portal exists but limited public-facing features.
Syncro — Customer portal focused on IT tickets, less repair-shop-friendly.

Reporting

techsbox — Dashboard with revenue trends, job statistics, status breakdown, period comparisons.
RepairShopr — More reporting options and custom report builder.
Syncro — Comprehensive reporting especially for MSP metrics.

Where techsbox Falls Short (Honest Assessment)

We're newer and smaller. Here's where RepairShopr and Syncro have us beat today:

Integrations — We don't have QuickBooks integration yet (it's on the roadmap). RepairShopr has more third-party integrations.
Inventory management — Our inventory tracking is simpler. RepairShopr has purchase orders and vendor management.
RMM/remote access — If you need remote monitoring tools, Syncro is the only option here. techsbox is bench-focused.
Custom fields — RepairShopr offers more customization for shops with unique workflows.
Track record — RepairShopr has been around since 2013. We're newer. That matters to some shops.

Who Should Choose What

Choose techsbox if:

You're a bench repair shop (phones, computers, consoles)
Budget matters ($15/mo vs $60+/mo)
You want a public-facing page for your shop
You value simplicity over feature count
You're a solo tech or small team (1–5 people)

Choose RepairShopr if:

You need lots of integrations (QuickBooks, specific POS systems)
You want detailed inventory management with purchase orders
You do light IT work alongside repairs
You're comfortable with a more complex interface

Choose Syncro if:

You're an MSP that also does repairs
You need RMM and remote management tools
Budget isn't the primary concern
You have unlimited users and want a flat rate

The Bottom Line

There's no universally "best" repair shop software. It depends on what you actually do.

If you fix things on a bench and want a simple, affordable tool that also gives your shop a professional online presence — give techsbox a try. 14-day free trial, no credit card, set up in 5 minutes.

If you need deep integrations or MSP features, RepairShopr or Syncro might be the better fit. No hard feelings.

techsbox vs RepairShopr vs Syncro: Honest Comparison (2026)