Terms of Service
Last updated: October 20, 2026
The basics
techsbox is a repair shop management platform provided by techsbox (“we”, “us”). By using techsbox, you agree to these terms and to our privacy policy. If you don’t agree, don’t use the service.
Your account
You’re responsible for your account, for what your team does in it, and for the data you put into it. Sign-in codes and links are sent to your email, so keep access to your email account secure. You must be at least 18 years old to use techsbox. Each shop is its own account with its own subscription: don’t share one shop’s account across separate businesses.
Your data
You own your data. We don’t claim any rights to the customers, jobs, invoices, or other information you put into techsbox, beyond the permission we need to store and process it to provide the service. You can export your customers, jobs, invoices and invoice line items as CSV files at any time. You are responsible for having the right to collect and store your customers’ information and to contact them. To have your data deleted, email us; see our privacy policy for how that works.
Free trial
New shops start on a free trial. The 14-day clock starts when you create your first job, and no card is required. When the trial ends, creating and updating jobs stops until you choose a paid plan. Nothing is deleted and nothing is charged automatically: your customers, jobs and invoices stay in your account and stay readable.
Plans and payment
Paid plans are billed monthly, in advance, through Stripe. Current prices are Solo $15, Team $49, Pro $99 per month, as shown on our pricing page. Annual billing is available by arrangement: contact us to set it up. If we change our prices, we will email account owners before the change applies to them.
Card payments from your customers
To take card payments on your invoices, you connect your own Stripe account through Stripe Connect, and Stripe’s own terms apply to that account. Stripe’s processing fees are charged to your Stripe account. On top of Stripe’s fees, we charge a platform fee on each card payment, set by your plan: 0.75% on Solo, 0.5% on Team, 0% on Pro, unless we have agreed a different rate with you in writing. The fee is collected through Stripe at the time of payment.
Text messages
Text messages are sent through your own Twilio account, which Twilio bills you for directly. You are responsible for your Twilio account, including any carrier registration it requires, and for having your customers’ consent to receive the messages you send.
AI assistant
Plans that include the AI assistant are subject to a monthly usage limit. The assistant’s answers are generated automatically from your shop’s data and can be wrong, so check anything important before relying on it.
Cancellation and refunds
You can cancel anytime from your billing settings: no contracts, no cancellation fees. When you cancel, your plan stays active until the end of the billing period you have paid for, and then your shop returns to the free tier. If your free trial has already been used, creating and updating jobs stops at that point. Your data is not deleted when you cancel. Refunds are handled on a case-by-case basis.
Acceptable use
Use techsbox for running your repair business. Don’t use it for anything illegal, don’t try to break it, don’t abuse our infrastructure, don’t send messages your recipients haven’t agreed to receive, and don’t use it to harm others. We may suspend or terminate accounts that violate these terms.
Service availability
We aim for high availability but we’re not going to promise 99.999% uptime in a legal document. We’ll do our best to keep techsbox running and to be open about problems when they happen. To the extent the law allows, techsbox is provided “as is”, without warranties of any kind.
Changes to these terms
We may update these terms occasionally. When we do, we will update the date at the top of this page, and for material changes we will also email account owners. Continued use after changes means you accept the updated terms.
Questions?
Email us at legal@techsbox.com or use our contact form.