Built by a tech who’s been in your shoes

I’m Robert Dale Smith, and I spent years running a computer repair shop. I fixed laptops, rebuilt desktops, recovered data, and replaced more phone screens than I can count. I loved the work. What I didn’t love was everything around it.

Tracking jobs on a whiteboard. Keeping customer info in a spreadsheet. Writing invoices by hand. Trying to remember if that guy’s Dell had the same problem last time he came in. I tried every repair shop tool I could find — and they all had the same problems: too expensive, too complicated, or clearly built by someone who had never actually worked a bench.

So I built techsbox. Not as a side project or a startup idea — as the tool I wished I’d had when I was running my own shop. It’s designed for the way repair techs actually work: check in a device, track the repair, invoice the customer, move on to the next one.

No bloated feature lists full of stuff you’ll never use. No per-user pricing that punishes you for growing. No enterprise sales calls. Just a straightforward tool that helps you run your shop and get paid.

techsbox is still early. We’re building in public, listening to feedback from real repair techs, and shipping features that matter. If you’ve got ideas or feedback, I genuinely want to hear it — that’s how this thing gets better.