Software for Small IT Shops and MSPs

Ticketing, client management and invoicing for small IT providers. Flat pricing from $15/mo, no charge per technician.

No credit card required to start.

Built for how this work actually runs

Priced per shop, not per technician

Most tools in this category bill for every seat, which quietly punishes you for hiring. Plans here are flat, so adding a second technician costs nothing extra until you outgrow the plan itself.

Business clients, not just customers

A client is an organisation with several contacts and a pile of devices. Customer records hold the full history rather than treating every call as a stranger.

Bench work and on-site work in one place

Small IT shops do both. Jobs cover the machine on the bench and the visit to the office without needing two systems that disagree.

Invoice from the work you already logged

Invoices come off the job rather than being retyped somewhere else, which is where billable hours usually go missing.

From intake to paid

1
Check the ticket in against a customer record, with the reported fault and the condition it arrived in.
2
Work it on the bench. Status changes and notes are logged against the job as they happen.
3
Invoice straight off the job rather than retyping it somewhere else.
4
Take card payment online once your Stripe account is connected, and mark it picked up.

What every plan includes

Unlimited jobs and invoices
A flat monthly rate, never per ticket
Customer records with full repair history
A public shop page and customer portal
Online booking
Job photos and attachments

Solo is $15/mo for a single tech. Team is $49/mo and Pro is $99/mo, both with unlimited users, so a second technician does not cost you extra. SMS notifications are included on Team and Pro. Full pricing.