techsbox vs Syncro
Syncro is a powerful MSP platform, and that's the problem. If you run a repair shop, not an IT department, you're paying for features you'll never use. At $159/user/month.
| Feature | techsbox | Syncro |
|---|---|---|
| Starting price | $15/mo | $159/user/mo |
| Per-user fees | No: flat rate | Yes ($159/user) |
| 5-person shop cost | $49/mo total | $795/mo |
| Built for | Repair shops | MSPs + repair |
| Job tracking | ||
| Customer management | ||
| Invoicing | ||
| Bench/kanban workflow | ||
| RMM/remote access | ||
| PSA features | ||
| Customer portal | ||
| Public shop page | ||
| Online booking | ||
| SMS notifications | Team and Pro, your own Twilio | Extra cost |
| Custom subdomain | ||
| AI assistant | Pro plan | |
| Dark mode | ||
| Free trial | 14 days | Limited |
| Setup complexity | 5 minutes | Hours (MSP config) |
The "MSP Tax"
Syncro was built for Managed Service Providers: IT companies that remotely manage fleets of computers. That's why it includes RMM (Remote Monitoring & Management), PSA (Professional Services Automation), and per-user pricing that makes sense when each tech manages hundreds of endpoints.
If you're a phone repair shop, a computer repair bench, or any walk-in repair business: you're paying the MSP tax. You don't need RMM. You don't need PSA. You need a way to check in a device, track the repair, invoice the customer, and move on to the next one.
The math for a 5-person shop:
That's $8,952/year you could spend on parts, tools, or an extra tech.
Both figures are the monthly billing rate. Syncro's Core plan drops to $129/user/month on annual billing, which is $645/mo for five techs. We would rather quote them at their best price than win a comparison on their worst one.
When Syncro Makes Sense
To be fair, if you run an MSP or a hybrid IT shop that does both remote support and bench repair, Syncro's RMM and PSA features are genuinely useful. It's a good tool for that specific niche.
But if 80% or more of your work is walk-in bench repair, you're overpaying for a tool that wasn't designed for how you work.
Why Shops Switch from Syncro
Per-user pricing kills margins
Every tech you hire costs another $159/month in software. That adds up fast. The techsbox Team plan is $49/mo flat, however many people you put on it: total, not per user.
Too much complexity
Syncro's dashboard is built for IT pros managing hundreds of endpoints. If you just need to check in a laptop, track the repair, and invoice the customer: it's overkill. techsbox is purpose-built for bench work.
No public shop presence
Syncro doesn't give your shop a web presence. techsbox gives every shop a public page with services, booking, and a customer portal: your own mini-website, included.
Setup shouldn't take days
Syncro requires significant configuration for RMM policies, alert profiles, and PSA workflows. techsbox takes 5 minutes: sign up, name your shop, start working.
Stop paying the MSP tax
14-day free trial. No credit card required. Set up in 5 minutes, not 5 hours. Import your customers and past jobs from a CSV.
Start Free Trial