Frequently Asked Questions
Everything you need to know about techsbox. Can't find what you're looking for? Contact us.
Getting Started
- What is techsbox?
- techsbox is repair shop management software that handles job tracking, invoicing, scheduling, customer management, and communication. It's built specifically for independent repair shops: phone repair, computer repair, electronics repair, and similar businesses.
- How do I sign up?
- Go to techsbox.com/auth/create. Enter your email, create your shop, and you're in. No credit card required. The whole process takes about 2 minutes.
- Is there a free trial?
- Yes. You get 14 days free, and the clock starts when you create your first job rather than the day you sign up. Look around for as long as you like first. No credit card required to start.
- What happens after the free trial?
- After 14 days you pick a plan to carry on creating and updating jobs. Nothing is deleted and nothing is charged automatically: your customers, jobs and invoices stay in your account and stay readable, so you can take your time deciding.
- How long does setup take?
- You can be up and running in under 5 minutes. Create your shop, invite your team, and start adding jobs. If you're migrating from another system, CSV import makes it fast.
Pricing & Billing
- How much does techsbox cost?
- Solo plan is $15/month (1 user), Team is $49/month (unlimited users), and Pro is $99/month (adds AI search). All plans include unlimited jobs and invoices. Annual billing saves 17%.
- Are there any per-user fees?
- No. Team and Pro plans include unlimited users at a flat monthly rate. Unlike Syncro ($159/user/mo) or other tools, you'll never pay more because your team grows.
- Are there ticket or job caps?
- No. Every plan includes unlimited jobs and invoices. RepairShopr caps their starter plan at 75 tickets and invoices a month: we don't do that.
- Can I change plans later?
- Yes. Upgrade or downgrade anytime. Upgrades are prorated immediately. Downgrades take effect at your next billing date.
- Is there a setup fee or contract?
- No setup fees, no contracts, no cancellation penalties. Pay monthly or annually: cancel whenever you want.
- Do you offer annual billing?
- Yes. Pay annually and save 17% (2 months free). Contact us at techsbox.com/contact for annual billing details.
- What payment methods do you accept?
- We accept all major credit and debit cards through Stripe. Your billing information is securely handled: we never store card details on our servers.
Features
- What features are included in every plan?
- All plans include: unlimited jobs and invoices, customer management, scheduling, online booking, customer portal, automatic status emails, CSV import/export, and email support. Every paid plan (Solo, Team and Pro) adds reporting; the 14-day trial does not include it. Team adds unlimited users and SMS. Pro adds AI search.
- Can customers check their repair status online?
- Yes. The customer portal lets customers look up their repair status by email or phone number. No app download, no account creation required. Share the link or add it to your shop's public page.
- Do customers get notified when their repair status changes?
- Yes, by email on every plan once you turn it on: customers get an email when their device is checked in, when work starts, and when it is ready, with a link to check the status. Each one can be switched on or off in settings. On Team and Pro you can also text them, through your own Twilio account.
- How do SMS notifications work?
- Shops connect their own Twilio account and pay Twilio for each text. When a job is checked in, started, or completed, the customer automatically gets a text message. Available on Team and Pro plans.
- What is the AI-powered search?
- On the Pro plan, you can search your entire work history using natural language. Ask things like 'what iPhone screen repairs did we do last month?' or 'which customer had the MacBook with the keyboard issue?' and get instant answers.
- Does techsbox support online booking?
- Yes. Every shop gets a public page (yourshop.techsbox.com) where customers can view your services and book appointments directly. Bookings appear in your dashboard.
- Can I generate invoices from jobs?
- Yes. Create invoices with parts and labor line items, then email customers a payment link (on Team and Pro you can also text it). Track payment status from your dashboard.
- Does techsbox integrate with QuickBooks?
- Not yet. QuickBooks Online sync is coming soon, but you cannot connect it today. Until then, you can export invoices and customers as CSV and import them into QuickBooks.
Migration & Compatibility
- Can I import data from RepairShopr, Syncro, or another system?
- Yes. Export your data as CSV from your current system, then use techsbox's CSV import to bring in your customers (up to 500 rows at a time, from the Customers page) and your past jobs (up to 250 at a time, from the Jobs page). Imported jobs keep the customer, device, issue, status, dates and your old ticket number, and customers are not messaged about them. The import tool maps common column names, including RepairShopr and RepairDesk export headers, automatically. Past invoices and payments are not imported; an old ticket's total is saved in the job's notes.
- Does techsbox work on mobile devices?
- Yes. techsbox is fully responsive and works in any modern web browser on phones, tablets, and desktops. A native mobile app is on the roadmap.
- What browsers are supported?
- Chrome, Firefox, Safari, and Edge: all current versions. techsbox is a modern web application that works in any up-to-date browser.
- Can I use techsbox offline?
- techsbox requires an internet connection. However, the app is optimized for fast loading and works well on slower connections.
Security & Privacy
- Is my data secure?
- Data is encrypted in transit (TLS). Each shop's data is scoped to that shop on every request, and storage is encrypted by our database provider (Neon). You sign in with an email link or Google, so there are no passwords to share.
- Who can access my shop's data?
- Inside the product, only users you invite, plus techsbox staff when needed to support your account. techsbox uses role-based access control: Owner, Admin, Technician, and Front Desk. Each role has specific permissions.
- Can I export my data?
- Yes. CSV export is available on all plans. You always own your data and can take it with you.
- Where is my data stored?
- Data is stored in PostgreSQL hosted by Neon, which encrypts it at rest. The application is deployed on Vercel's global edge network.
Shop Types
- What types of repair shops can use techsbox?
- Phone repair, computer repair, laptop repair, tablet repair, game console repair, electronics repair, and general device repair. If you have a bench and a queue of devices, techsbox was built for you.
- Does techsbox work for auto repair shops?
- techsbox is currently optimized for electronics and device repair shops. Auto repair has different workflow needs (VIN lookup, parts catalogs, labor guides). We plan to expand to additional service verticals in the future.
- Can I run multiple shop locations?
- Each shop is its own workspace with its own subdomain and its own plan. One email can belong to several shops and switch between them, but each shop is billed separately, and there are no shared reports or inventory across locations.
- Is techsbox available outside the United States?
- Yes. techsbox works globally. Payments are processed in USD through Stripe, which supports international cards. The interface is in English.
Still have questions?
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